Frequently Asked Questions (FAQ's)
What is CrimeWeb?
CrimeWeb is a uniquely designed (patent pending) web based clearinghouse which allows information collected by public safety agencies nationwide to be quickly and efficiently distributed to citizens, news media organizations and other law enforcement agencies which may have an interest in the information. The CrimeWeb site provides six basic components or types of information to subscribers:
1. Missing Child Alerts
2. Missing Adult Alerts
3. Major Crime Alerts
4. Community Alerts
5. School Alerts
6. Homeland Security Alerts
What can CrimeWeb do for me as a citizen?
CrimeWeb provides a valuable service to citizens by allowing them to register to instantly receive information that concerns their safety and well-being. The alerts sent via the CrimeWeb system are targeted to particular areas based on matches between the zip codes entered by the law enforcement agency when sending the alert, and the zip code profile set up by the citizen when registering. This allows citizens to receive information relevant to them, rather than broad alerts which may or may not pertain to their location.
With the information received from the CrimeWeb clearinghouse a citizens will be able to keep informed of any information which local, state and federal public safety agencies have determine may directly effect their lives.
Citizens can also register to receive information for other areas of the country such as the university campus where their child attends school or the retirement community where their parents reside.
Is there a charge to register to receive alerts?
No. The CrimeWeb service is provided free to any person or group who wishes to register to receive alerts.
What if I have information regarding one of the alerts?
Law enforcement agencies entering alerts have the capability to establish a link on each alert to receive feedback from citizens regarding the alert. If you feel you need to provide information concerning an alert directly to the entering agency, check the bottom of the alert you received for the "provide information regarding this alert" link. If this link was not established by the agency when creating the alert, you may contact them via phone.
I've registered, but I haven't received any alerts. Have I done something incorrect?
If your registration process was completed without receiving an error message, you have probably been successfully registered to receive alerts.
The most common reason for a citizen not receiving an alert is the failure of their local, county or state law enforcement agency to register to receive authorization to enter information into the CrimeWeb clearinghouse web site.
PLEASE NOTE: CrimeWeb email notifications contain both graphics and hyperlinks related to information contained in the alert. If your email account is configured with a filter to block the delivery of email containing "clickable hyperlinks" and/or graphics, you may need to adjust the settings to receive CrimeWeb alerts.
How do I get my local Police Department to join the CrimeWeb network?
Any recognized local, county, state or federal law enforcement agency may subscribe to the CrimeWeb system and receive authorization to enter alerts for their jurisdiction.
If you feel your community would benefit from the CrimeWeb system you are encouraged to contact your appropriate governmental officials and refer them to the CrimeWeb site (www.CrimeWeb.net). Once at the site, they may use the contact information provided to contact CrimeWeb and arrange for access to the system.
I am having trouble registering and searching alerts. What may be causing the problem?
Your problem is typically due to either having an old browser version running, or not having your browser set to accept "cookies." If you are running an old browser version you can go to the browser site and update.
To enable cookies, please follow the directions below.
To turn on or off cookies in Netscape Navigator:
1. Go to the Edit Menu in Netscape
2. Select Preferences from the menu
3. A new window will open. Pick "Advanced" from the list in the window
4. There will be a box on the bottom of the window with "Cookie" options
There are three options:
Accept All Cookies
Accept only cookie that go back to the server
Select the Accept All Cookies option. (You may also choose suggest you check the "Warn me before accepting cookies" box. That way you will be prompted to accept the cookies.)
To turn on or off cookies in Internet Explorer:
1. Select Internet Options from the tools menu.
2. In the next window select the Security tab.
At the bottom of the security window, select the "Custom Level" box.
3. A new window will pop up.
4. Scroll down the list until you come to Cookies.
5. Select the Enable/prompt options.